Social Media and Community Engagement Volunteer

Location/region: Bath, Salisbury, Seaham and Taunton

As a Volunteer Customer Service Assistant, you will help ensure Shaw Trust customers receive a warm welcome in our shop.  

You will use your customer service skills to support the shop management team and help Shaw Trust deliver a successful community business, that raises much-needed funds for the charity. As part of your role, you will operate the till, replenish stock, price garments and may get involved in creating eye catching window displays.

Key Tasks

In Shaw Trust shops, volunteers help us raise vital funds to support people in communities across the UK.

As a Social Media and Community Engagement Volunteer, you will support your local shop in raising vital funds by linking your shop to the community online and in real life.

In this role, you will create and share local, authentic social media content that increases footfall, donations, volunteer recruitment, and event income.

This role could include:

Creating and drafting content for our local social media channels and finding community groups that will help us reach potential supporters.
Sharing national campaigns locally and promoting donations/volunteer recruitment messages in your community.
Flagging and escalating queries, complaints, or sensitive topics to the shop manager and our social media team as appropriate.
Supporting local community engagement through events, outreach, and marketing campaigns such as leafletting.

This role will be based in the shop using shop devices. Volunteers are not permitted to use personal devices or accounts for this role.

Experience / Qualifications Required

Photography and photo editing experience
Comfortable using social media

What’s in it for you?

Volunteering with us offers a fantastic opportunity to improve your skills and CV, boost your confidence, and expand your social circle. We also provide support by covering some lunch and travel expenses.

We understand the importance of flexibility, accommodating your commitments to education, family, work, or health, and ensuring that volunteering remains accessible and convenient for you. Volunteering is a wonderful way to stay physically and mentally active, contributing to your overall well-being.

What are we asking for?

Everyone has something to offer and we provide ongoing training and support. For this role, it would help if you already have some of these skills and attributes or are keen to learn:

Creativity with an eye for good social media content.
Ability to edit photos/videos and draft messages.
Excellent written communication and interpersonal skills.
A professional manner and the confidence to engage the public independently.
Keen to learn new skills and engage with the public.
Responsible & trustworthy.
The ability to use your initiative and to find things that need done.
Have good IT skills and confidence.
Volunteers must be aged 18+.

Volunteer hours

Monday to Friday 9am to 5pm and weekends, no minimum hours. There is flexibility around the start and finish times, volunteers generally volunteer for either a morning or afternoon shift.