Leading the Energy sector through digital accessibility

13 January
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An image of a hand holding a phone with the app or website for Good energy.

Good Energy is a renewable energy supplier and is the first of its kind to achieve this accessibility accreditation. They join accessibility focused organisations such as Motability and the National Institute for Health Research. Good Energy’s focus on improving digital accessibility has led to high accessibility standards of the company’s online customer portal and mobile app.

The customer portal and mobile app were put to the test by Shaw Trust’s team of assessors, who have lived experience of navigating the digital world with a disability. Their expert guidance enabled Good Energy to make improvements in line with the UK government’s Web Content Accessibility Guidelines (WCAG) 2.2 which ensure that websites are accessible to a wide range of people with disabilities.

Improvements include new features which make it easier for a wide range of people with disabilities to use the online portal and app, such as adaptive display options allowing customers to switch between light and dark mode, customisable text, enhanced zoom capabilities, screen reader compatibility, quick navigation, and keyboard and speech recognition navigation.

Shaw Trust’s Accessibility Services transform digital experiences and make them accessible to all. By combining advanced tools with human insight we help organisations meet accessibility standards, expand their audience and build a more inclusive world. Trusted by leading brands and powered by Shaw Trust’s mission of social value we support creating digital spaces that work for everyone.

James Rees, Director of product and propositions at Good Energy said: “We believe that everyone should have equal access to our services, and this achievement reinforces our dedication to making that a reality. Our development, digital product, and user experience teams worked closely with Shaw Trust to make improvements to our online portal and app, and this accreditation is a testament to their hard work and our ongoing commitment to accessibility.”

Joe Manock, Lead commercial accounts manager, Shaw Trust’s Accessibility Services said: “We are delighted to have supported Good Energy in meeting the highest standards of accessibility for their online customer portal and mobile app. Hidden accessibility issues can make it difficult for people to access the information and services that they need, so it’s wonderful to see organisations across the UK making a commitment to accessibility.

As the first energy supplier to receive this award, Good Energy are leading the way in creating a more accessible digital environment for their customers and service users.

Huge congratulations to the Good Energy team for this well-deserved recognition – we hope this is a sign of great things to come for the energy sector as a whole.”

Want to find out more about how Shaw Trust Accessibility Services can support your organisation in removing barriers and becoming digitally accessible? Visit our website for more information and to get a free snapshot evaluation of your app or website. Accessibility Services – Shaw Trust

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Christine Swabey
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Christine joined Shaw Trust in March 2024. Previously, she has operated at a senior level in the commercial, public and third sectors, notably in education, health and social care. She is passionate about the role of the Board in upholding values and supporting strategic ambition to enhance impact for all users.

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She is genuinely excited about contributing to the Shaw Trust Mission to enable everyone to fulfil their potential through access to purposeful and life affirming employment.

Greg Allen
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Greg is an experienced CEO, chair, and Trustee/non-executive director. He has also been a Professor of Practice (Leadership) at the University of Exeter Business School since 2020. He is passionate about improving the lives of people of all ages and supporting the development of young people in their work and employment.

With a career spanning over 30 years, his board roles have covered the commercial (plc), public, third sectors and consultancy, with over 20 years working across health and care. Most recently, he has been Interim CEO of Blind Veterans UK, following four years as CEO of Future Care Capital. Both are health and care charities with long and rich histories.

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James Stewart OBE
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Lara Oyesanya
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Lara joined Shaw Trust in April 2021. Lara is a trustee of Plan International UK and a co-opted Member, Committee on Benefactions, External and Legal Affairs, the University of Cambridge advising the Vice-Chancellor.

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Mike Nussbaum
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Mike joined Shaw Trust in February 2016. Mike sits on the boards of RNIB, Guide Dogs, Vision UK, the Equality and Diversity Forum and supports numerous other charitable organisations.

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Annamarie Hassall MBE
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